Terms & Conditions

Purchasing Conditions

Fruitstoyou.co.uk is pleased to offer you the convenience of online shopping. Please review the general conditions of purchase contained in this website. Your use of this site will imply your agreement with these general conditions. If you have any questions, please contact our team on +44 208 166 83 20 or email to sales@fruitstoyou.co.uk

Shipping & Delivery
Orders received online are shipped within 1-2 business days unless a later ship date is specified. RUSH orders and same day delivery must be arranged by calling The Perfect Gift during hours of operation: Monday - Friday 10 AM - 6 PM Eastern Time. Hand deliveries are made from 11:00 AM to 6:00 PM. We do not guarantee a delivery time. Pick up can be arranged in advance in our Manhattan showroom. During the Holiday Season and for special events please place your orders early to ensure prompt delivery.

Local Hand Delivery Information

We hand deliver in LONDON from our warehouse All other delivers will be shipped next business day by our contracted courier service or UPS. We require a telephone# for all recipients. Packages going to commercial locations must include suite# and floor#. Some buildings will not permit messengers from going upstairs without permission. Many hotels and office buildings have Message Centers, Package Rooms or Security Desks. We will obtain a valid signature for all deliveries; 

HOWEVER, our compony is not responsible for unclaimed items. We ship nationwide via a UPS. Please call us for delivery cost as it varies to upon destination and dimensions and weight of package.

We ship nationwide via a UPS. Please call us for delivery cost as it varies to upon destination and dimensions and weight of package.

Delivery to Hospitals:

When placing an order for delivery to a patient in the hospital please make sure that you include as much information about as possible. Some hospitals will not accept delivery to areas such as Intensive Care Units.

Proper Delivery Address:

PLEASE ENSURE THAT YOU PROVIDE THE CORRECT DELIVERY ADDRESS, PHONE # AND INFORMATION SUCH AS APT/LOT # IF REQUIRED; ANY DELAYS CAUSED BY AN INCORRECT/MISSING DELIVERY ADDRESS INFORMATION WILL RESULT IN EXTRA FEES AND OR CANCELLATION OF ORDER!! 

Please check your delivery address before ordering. 

Sorry we DO NOT ship to international locations or to P.O. boxes.

Return Policy

Unopened baskets may be returned (minus a 20% restocking fee) however any products that have been opened or tampered with cannot be refunded due to the nature of food items. 

Delivery/shipping and handling fees are also nonrefundable. Return shipping fees are the responsibility of the recipient/buyer. 

All merchandise must be returned in the original carton and in good condition (as delivered). No credit can be issued until we have received the returned merchandise.

Damaged Product Policy

We take great care in packaging our baskets and boxes, therefore any damaged shipments or problems with any gift must be reported to us immediately and then a claim will be filed with the carrier that delivered your gift.

Be sure to keep all packaging as it will be requested by carrier in order to insure a replacement.

We will make every effort to replace any damaged items and ensure your satisfaction.

4. Keep the fruits out of direct sunlight
5. Keep the fruits away from drafts and air-conditioning If you feel the fruits have not lasted for at least three days let us know within this time by calling +44 208 166 83 20. Once we are confident that they have been cared for as recommended, we will happy replace the fruits. Please note that we may firstly request a photo of the fruits and can only replace them if we are able to pick up the old fruits at the same time as we deliver the replacements.

We are always available on +44 208 166 83 20 to answer any of your concerns or questions regarding the care of your fruits.


Cancellations
Orders cancelled outside of 24 hours of the requested delivery time will incur a 25% administration charge. We do not offer refunds on orders cancelled within 24 hours of the delivery date. Refunds can only be made back the credit card that was used for the original purchase.

Re-Delivery

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address or no one is home during your selected delivery time) a redelivery fee will apply to the same value as the original cost. You will be contacted before the arrangement is redelivered and given the option to pick the arrangement up from our studio. If Fruitstoyou.co.uk is in any way responsible for the redelivery this redelivery fee will not apply.

Please note that if a security person is obliged to take the fruits on the recipients behalf, we cannot be made accountable for the fruits from this point on.
we are dealing with an organic product and on rare occassions this product may not meet expectations.
You can generally expect your fruits to last from 4 -7 days provided they are cared for correctly.5 main steps will help your flowers to last as long as possible:

Online Privacy Statement
Of most importance is the fact that we do not sell, rent or otherwise distribute your information outside of the company. Generally, we use the information we collect about you for two purposes:

1. To facilitate your requirements by ensuring your orders and enquiry's are forwarded to the correct people and actioned in a timely manner, and 2. To enable us to send you relevant marketing information.

We always provide customers with an opportunity to opt-out of receiving future offers via e-mail. If you don't wish to receive new information, just e-mail us at sales@fruitstoyou.co.uk. and we will delete your details from all internal marketing lists and future campaigns.

If you have any concerns or questions relating to your privacy while using this website, please call us on +44 208 166 83 20. Offering Information to Other Parties.

We only use or disclose information about our customers in ways they would expect. This means we only use information to meet your requirements of us or improve our website. This information is not available to any organisations outside of Fruitstoyou.co.uk.

Please note that this policy only covers the website athttp://www.fruitstoyou.co.uk. Links within this website to other web sites are not covered by this policy.